Returns & Replacements Policy

At K2 Awards, we take pride in our craftsmanship and want you to be completely satisfied with your order. If your items are damaged during transit or contain engraving errors made by our team, we will provide a prompt replacement or refund.

1

Inspect Your Order

Upon delivery, please carefully review your awards for any shipping damage or personalization discrepancies.

2

Contact Support

Notify our customer service team within 15 days of receipt to report any issues and obtain a Return Merchandise Authorization (RMA) number.

3

Submit Documentation

Provide a digital photo of the damaged or incorrect item to help us expedite your replacement and improve our quality control.

4

Resolution Delivery

Once verified, we will prioritize the shipment of your corrected items at no additional cost to you.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing